Shipping & Return Policy
SHIPPING & RETURN POLICY
We are a small start up company and all purchases are currently made to order. Please allow 3-5 business days for shipping confirmation of your order. Your shipping confirmation will include a tracking number for your convenience. If you have any questions please contact email@example.com.
All returns must be made within 14 days of receipt. Merchandise must be returned in any original packaging, unwashed, and unaltered. We have the right to deny credits if the goods do not meet the return policy requirements. Shipping charges are non-refundable.
All returns must be authorized by URBAN NOIR. Please send a return request to firstname.lastname@example.org with order number and specific items requesting to be returned. Upon review, a return authorization number (RA#) from urbannoir.co will be issued that you must write legibly on your return parcel. All articles that belong to the same order must be returned to us at the same time in one single shipment. Pack and securely seal the merchandise in the original package if possible and mark your RA# on the outside of the parcel.
When your return is received, we will credit the same credit card account with which the original purchase was made. We will process your return as soon as possible but please allow up to 1 week for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement.